Contact
We’re here to help with anything you need.
Whether you have a question about your order, need help using your Red Light Therapy Mask, or just want to know more about our products — our support team is always ready to assist.
💬 Customer Support Email
We respond to all inquiries within 24–48 hours.
🛠 For Warranty & Technical Support
If you're experiencing issues with your device or believe it may be faulty, please include:
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Your full name
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Order number
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Product purchased
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Description of the issue
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Photos or a short video (if applicable)
This helps us solve the problem as quickly as possible.
📦 Returns & Exchanges
To request a return or replacement, please contact our support team first.
We’ll provide you with the appropriate return instructions based on your situation.
🌍 Business Hours
Monday – Friday: 9:00am – 5:00pm (AEST)
Saturday – Sunday: Closed
We still monitor urgent issues during weekends.
❤️ We're Here For You
Your glow journey matters to us.
If you need help with product recommendations, usage tips, or anything else — just reach out.
We aim to make your Redé Glow experience smooth, simple, and supportive.